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Frequently Asked Questions

Below is a list of our most Frequently Asked Questions. If you cannot find the answer to your question below, please contact the Help Desk.

Web Site Hosting

• What Format Of URL Can My Organisation Use?

• Registering A Domain Name

• Transferring A Domain Name From One ISP To Another

• How Much Space Am I Allowed To Use For My Site?

• What Features Can I Use On My Web Site?

• Can I Use Microsoft FrontPage To Create My Site?

Updating Your Web Site Using FTP

• How Do I Use FTP To Update My Web Site?

• Why Am I Getting A Failed Connection Message?

• Why Do I Get A "Permission Denied" Message When I Try To Upload My Files?

• Why Don't My Images Appear?

• I've Transferred A New Version Of One Of My Pages, But The Old Version Is Still Appearing In My Browser

• Why Don't My Links Work? I Have Transferred All Of The Pages But I Get An Error Message When I Click On The Link

• I Have Uploaded My Own Index Page But The Reserved Page Still Appears

• How Do I use Front Page's Publishing Function for My Free Webspace?

Safe Use Of The Internet

• What Categories of Web Site Do You Filter Against?

• How Do I Request That An Unsuitable Site Be Blocked?

• What Can I Do If I Think A Site Shouldn't Be Blocked?

• Where Can I Get Advice About Safe Use Of The Internet In Schools?

• How Do I Know If It Is Safe To Download Something From The Internet?

Internet Access and Web Browsing

• What Are The Correct Proxy Settings For Schools' Web Browsing?

• How Do I Configure RealPlayer 8?

• How Do I Configure Windows Media Player?

• I Am Experiencing Problems Downloading Software From The Internet - What Can I Do?

• My Site Can't Access The Internet - What Can I Do?

• What Does This Error Message Mean?

eMail

• How Do I Access My Email Account?

• I Get "Login Failed" When I Try To Access My Mail - Why?

• Why Am I Having Trouble Sending An Email Attachment?

• I Am Receiving Unsolicited Junk Mail - How Can I Stop It?

• I Have Received Mail From Someone I Don't Know - Will It Have A Virus?

• I Think That My PC Has Got A Virus - What Can I Do?

• I Am Receiving Complaints From People That I Am Sending Them Viruses - But I Haven't Emailed Them